List of active policies

Full policy

WE ENCOURAGE YOU TO READ THESE TERMS AND CONDITIONS CAREFULLY, AND TO CONTACT US IF YOU HAVE ANY QUESTIONS. BY USING OUR SERVICES OR REGISTERING FOR A PROGRAMME, YOU AGREE TO BE BOUND BY, AND TO ABIDE BY, THESE TERMS. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OR ARE NOT ABLE TO ENTER INTO A BINDING AGREEMENT, DON’T REGISTER FOR A PROGRAMME OR USE OUR SERVICES.

 

A. Welcome to ICESA Matric Online

1.    By agreeing to these Terms, you also give consent to the following policies viz. Privacy Policy, Cookies Policy, Cancellation and Refund Policy, and Website Terms of Use.

2.    If your participation in a curriculum is being paid for by a third party, then the third party is bound by all provisions in these Terms.

3.    Please note that the programmes offered by ICESA Matric Online are full qualifications, i.e. senior certificates that are registered in regulation with the Department of Education and the governing body Umalusi as the certificate issuer.

 

B. Accessing ICESA Matric Online

1.    Students can register for any of our curricula online through the enrolment links available on our website. Enrolment is a process that is facilitated by a student advisor consultant, as it requires a few regulatory steps that must be completed to deem an enrolment legal and conformant with the Department of Education and Umalusi.

2.    To participate and successfully complete the national certificate, you require a registered email account, access to a computer/laptop/ tablet and stable internet connection. You should be able to read documents in Adobe PDF Reader, use Microsoft Excel, view Microsoft PowerPoint presentations, and read and create documents in Microsoft Word.

3.    All information (including personal information) provided to us on registration, on creating an account, or while accessing ICESA Matric Online services and learning services and content, must be true, accurate and complete. You are also responsible for updating us in the event of a change to your information.

4.    If you are under the age of 18, you are required to obtain written consent and assistance from your parent or legal guardian to enter into these Terms or register for the National Senior Certificate, and this registration is managed by a student advisor to ensure compliance with all applicable legal requirements.

5.    If you are over 21, you should register for the Amended National Senior Certificate and ensure that you meet the requirements of the Department of Education. You are required to be registered with the Department of Education and Umalusi as the certificate issuer. This process is part of the enrolment and is facilitated by a student advisor when you enrol to ensure compliance with all applicable legal requirements. This applies for a full curriculum or enrolling for individual subjects.

6.    If you are enrolling for single subjects, for the purpose of obtaining better grades through extra classes, either remedial or for finishing, you must be registered with your full-time school. You must be registered with the Department of Education.

 

C. ICESA Matric Online Curricula Fees

1.    When you register for a senior certificate, you agree to pay the applicable fee and any other amounts due.

2.    When you register for a senior certificate, you hereby agree to an invoice that shall be sent to you in electronic format, to the email address that you provided on enrolment. All invoices shall reflect the methods of payment in payment of that invoice.

3.    If bank charges and/or fees are levied or added to a payment made by you to us, you shall be liable for all such bank charges and additional costs.

4.    Should you fail to make an instalment towards your Fees by the due date for payment (as agreed during enrolment and recorded in your invoice), we may suspend your participation in the programme and revoke access to the learning management system. If you are suspended from participation, you will not be permitted to access the Virtual Learning Environment until such time as the outstanding instalment has been made by you. You are granted a period within which to rectify non-payment. If you fail to make payment within the given additional period of time, we reserve the right to cancel your registration and remove you from the course. You are subject to the conditions of the Refund Policy pertaining, described in section D Cancellations and Refunds below.

5.    Errors and Omissions Excepted (E&OE) on our Site for price listings, product descriptions, or other documents that may contain mistakes or may not include some details.

 

D. Cancellations and Refunds

1.    Cancellation of a programme is subservient to the Consumer Protection Act (CPA) of South Africa and the extended (but conformant to) stipulations of this policy.

2.    A cancellation must be made known in writing or any other recorded manner and form, within five (5) business days after the later date on which the agreement was concluded. a. Contact our Retentions Officer at sos@icesa-matric.co.za to discuss your reason for cancellation. b. Our Retentions Officer will discuss your rationale and help you reach an informed decision. c. Where you proceed with the cancellation, you need to complete and submit a cancellation of studies form.

3.    The refund process (within the cooling-off period within five (5) business days) is concluded within fifteen (15) working days. Should you cancel after the cooling-off period, but within fourteen (14) working days, it is subject to evaluation by the Retentions Officer to determine any possibility of a partial refund.

4.    After the cooling-off period, you will not be entitled to a full refund of the course fees. Any refund arrangement, in this case, is at the discretion of the Online Academic Department Office. a. Consideration needs to be given to the time period and the degree of access and progress reported by the Virtual Learning Environment platform. b. A refund is calculated by the Online Academic Department Office on its discretion that may involve a bilateral solicitation with you to mediate and resolve the most amicable result.

5.    Should a refund be determined and approved by our Online Academic Department Office, ICESA Matric Online will process the refund within 90 days of the decision. a. The refund is to be processed onto the same means paid for it, or to an account agreed to in writing.

6.    ICESA Matric Online reserves the right to suspend access to course material in the event of a payment default. Any resulting discussion or dispute is conducted according to the guidance of Par. 69 of the LRA. If such develops, the Online Academic Department Office will enter mediation with the purpose of determining the facts and resolving the dispute. All in observance of the LRA stipulations.

 

E. Programme Syllabus Delivery

1.    English is the language of instruction and administration for all ICESA Matric Online curricula. All subject work (projects and assessments) that are required for assessment purposes must be written in English. This includes posts made on the discussion forums.

2.    Each subject is delivered over a specified duration via the Virtual Learning Environment platform, online classes, and forums. All subject-related documentation is provided in electronic format and can be accessed through the Virtual Learning Environment platform and/or the collaboration platform.

3.    You may receive communication by telephone or email from ICESA Matric Online academic representatives for programme administration and related purposes, including reminders of assignments, or other information related to your registration or these Terms.

4.    Only students who are registered for a senior certificate or senior certificate subjects may participate in that programme. You may not provide your username or password to any other person, may not permit any other person to participate in the programme on your behalf, and may not impersonate any other person in dealing with ICESA Matric Online using another user’s username and password. If you have forgotten your username or password, our technical support (sos@icesa-matric.co.za) will assist you to change your password in your student profile.

5.    All subjects include tasks and assignment(s) per module. Your assignments are graded by teachers within 48 hours. Any queries relating to your previous assignment may be directed to your teacher or student SOS coordinator. Contact either one of these support personnel by using the collaboration platform, or the chat function in the Learning Management system.

6.    All our online materials include multi-media, e.g. videos and interactive eLearning content to creatively facilitate the pedagogy and learning process.

7.    Should you apply for an assignment extension, you are required to make a request with our teacher or SOS coordinator. Note: The success of your extension request is dependent on the curriculum progress and delivery dates that can be altered.

8.    Your final grade or completion of the senior certificate or individual senior certificate subjects is dependent on the requirements of the Department of Education. If you are dissatisfied with your academic result, you are within your right to a Re-mark/Re-check Service offered by the Department of Basic Education. Familiarise yourself with the Senior Certificate Pass Requirements issued by Umalusi.

 

F. Student Support

1.    Student SOS Coordinators and Teachers are available to students from Monday to Friday 08h00 to 16h30 (GMT +2) excluding weekends and South African public holidays.

2.    Student SOS Coordinators and Teachers are available through the learner management system accessible by logging into the system with the provided login credentials or through the collaboration platform.

3.    Student SOS Coordinators and Teachers are the student’s first point of contact when it comes to academic queries. a. Student SOS Coordinators assist with general learning management customer service for the learning management system and collaboration platform functions. Specific academic assistance is facilitated via the collaboration platform, or on request (as an escalation) by Student SOS Coordinators. b. Student support is facilitated by the Customer Care capability through Customer Service for general customer service, specific learning environment help, and actual academic content help with the subjects you are enrolled for.

 

G. Transferring from ICESA Matric Online to Damelin Matric

1.    An unabridged Transfer Policy document can be made available to students on request.

2.    Full-time/Part-time Students: A student who desires to transfer their enrolment from the ICESA Matric Online course to Damelin Matric may apply for permission to do so from ICESA Matric Online within five (5) days from registration.

3.    ICESA Matric is an extension of ICESA Matric School and only delivers augmented online content, a collaboration and learning platform online. Transferring from Damelin Matric Online implies that you need to be registered as an attending student with ICESA Matric School and attend classes at Durban.

4.    The transfer is subject to a fee adjustment and a new credit application. It is subject to the approval of the credit application and the transfer between institutions.

5.    When transferring to an institution carrying the higher fee, irrespective of the enrolled certificate (out or into which the transfer is done) those fees are applicable.

6.    Any additional materials, notes, books, or costs issued and delivered are payable where these can’t be transferred or re-used for the other enrolled institution/curriculum.

 

H. Deferrals of Programmes

1.    Study deferrals must be applied for in writing to ICESA Matric Online within fourteen (14) days of the start of the course. Flexible study options may be considered at the sole discretion of the academic department and if within the parameters of the Department of Education and the governing body Umalusi as the certificate issuer. A deferral charge of 30% (thirty per cent) of the original curriculum (to be deferred) is levied against the student as a precondition to ICESA Matric Online’s approving the application for the deferral. A full Deferral Policy document can be made available to the student on the Virtual Learning Environment platform after enrolment.

 

I. ICESA Matric Online Senior Certification

1.    On successful completion of your online course, ICESA Matric Online certification is with an Umalusi issued Senior Certificate. It is issued according to the details that you were registered with at the Department of Education and Umalusi. You must meet the Umalusi requirements.

2.    ICESA Matric Online issues the certificate once received from Umalusi.

 

1.    Certificates are not issued where the account of a student is not 100% paid up in accordance with the agreed payment terms.

2.    ICESA Matric School cannot be held liable should you provide an incorrect address or if no address is given and cannot guarantee the delivery date and time. You must provide the correct registration details during the enrolment process so that your records are up to date and correctly registered with the Department of Education and the governing body Umalusi as the certificate issuer.

3.    If you receive your certificate with an error, you are required to notify us and return the erroneous certificate for us to request a corrected version from Umalusi to be issued. We cannot be held liable for printing errors resulting from incorrect personal student information provided to us. Note that there are requirements to comply with in order to have a matric certificate re-issued.

The purpose of this Privacy Policy (“Policy”) is to verbalise our commitment to protecting your privacy and being in compliance with all relevant regulation and legislation, including the Protection of Personal Information Act 4 of 2013 (POPI) and the Consumer Protection Act 68 of 2008 (CPA) for the people of South Africa.

 

Introduction

This Policy describes how we collect, use, store, process, and share your information in relation to this website. This Policy covers our treatment of information that is gathered by this website, including personally identifiable information or personal. This Policy does not apply to information collected by third-party websites or services. ICESA Matric Online (“We”) are committed to protecting and respecting your privacy. We encourage you to read these terms and conditions carefully that you are aware of our practices and your right. This Policy is a ruling in conjunction and in cooperation with another website (“Site”) Terms and Conditions or any other documentation and/or rulings published. When engaging with Damelin Matric Online, our Site, you are subject to our Terms & Conditions. Prior to registering and enrolling with ICESA Matric Online for an online Matric, we encourage you to read this Privacy Policy prior to participating in an enrolment.

 

Where We Collect About You

Your data is collected where you visit our Site, www.ICESA-matric.co.za, and where you engage with and Site functionality requesting personal data. We use different methods to collect data, such as (but not limited to):

1.    Subscribing to our services or publications

2.    Registering and/or participating in enrolment for an online Matric certificate

3.    Requesting and downloading marketing collateral

4.    Providing feedback or contacting us on the Contact Us page

5.    Alumni registered students

How We Use Your Data

 

We utilise your data for the purpose we obtained it. These purposes include the following:

1.    Personal and Contact Details

2.    Sensitive Personal Data

3.    Technical Data

4.    Personal & Contact Details

In order to efficiently and effectively serve you with our products and/or services, we collect and use your details in this context. We may also use your details for sending you updates in relation to the product and/or service you engaged us with. This may include to contact you for marketing and advertising in relation to campaigns you have shown an interest in. Such data could also be used to compile user profiles used in the context of campaigns.

 

Personal Data (Sensitive)

In order to design a target audience and provide feedback for our marketing campaigns, user profiles are constructed using sensitive personal data.

Technical Data

Assisting with the targeting of our Site, products, and marketing campaigns, communications and advertisements, technical data are collected by third parties such as Facebook and Google. We use the collected metrics in order to derive insights into our user’s interest.

Profiling

User interest insights help us cater to our products, services, and marketing more precisely. Through the collection of Technical Data, we construct profiles in correlation with user personas to enable decisions (that include automated decision making) so that interests or categories of interests are better allocated to particular individuals or groups of individuals.

Collected Information: Personal Details

This information could be collected directly from you through forms when you interact with on our Site. It could also be collected directly as research, performed by us, or inferred from your browsing history, as collected by Technical Data. The data we collect may include:

1.    Name

2.    Country/location

3.    Gender

4.    Race

5.    Purchase history

6.    Contact preferences for marketing purposes

7.    Personal Data (Sensitive/Special Category)

Data collected directly from you through forms, or when you participate with our Site or through our digital marketing campaigns, which are sensitive or special nature are retained in some cases. This will be used with your explicit consent.

 

Technical Data

Data, other than that collected from our Site, may also be collected. This may include log files, such as browser cookies, as you interact with your Site in order to support your website experience and interactions with us. This information could include data on your IP Address, Location, device identifiers and information on links that you click on or content that you view.

Basis of Information Collection

We conform to laws, rules, and regulations when using your personal data. We may use your personal data in a few situations.

Consent

By participating in our Site, you agree explicitly that we may obtain your data. Your personal details may be collected during your participation with our Site, products, and/or services. When you opt in to receiving marketing communications, you provide us with consent to use your personal data. It may also entail the deposit of a website cookie that might collect Technical Data from your device. We only collect Personal Data (Sensitive) with your explicit consent. You consequently also reserve the right to withdraw such consent by contacting us or opting out with a relative unsubscribe link, as described in the Legal Rights section.

Legitimate Interest

In order to improve our business, we may engage you in direct marketing where we contact you in the online Matric programme of our mutual business activities or engage you in researching our target audience for marketing campaigns. However, your interests and fundamental rights are not subordinate to our interests.

Contractual

Where you have entered into a contract with us, we may process your data. When enrolling for an online Matric with ICESA Matric Online, we bilaterally enter a contractual agreement.

Legal Obligations

We are bound by superior legal structures, e.g. South African Revenue Services to retain records. Our obligation is to retain relevant data for tax purposes.

Duration of Retention

The data context, sensitivity, quantity, risk level for harm if lost or accessed by unauthorised sources, the context and purpose of the data all play a role in the duration of retention.

Table 1 Data Retention Guide

Data Nature

Type Duration

Justification

Personal Data

Student: over the contractual period, 5 years for tax purposes and 15 years for academic.

Adequately service the student active and alumni engagement for service and marketing. Keeping academic records for transcript and reference purposes.

 

Purchase History

Retained for Student: over the contractual period, for business relations and 5 years for tax purposes.

To manage the customer/supplier relationship and suggest new products or services.

Contact Details; Contact Preferences

Retained for Student: over the contractual period, for business relations and an additional 2 years.

To maintain contact with our students.

Cookies

Our Site for a duration of 13 months maximum.

Monitor of our website and to track the user’s interests.

Disclosure of Information

We may share your personal data with the parties set out below for the purposes outlined above. This may also include storage for the administration of relevant contracts, the targeting of appropriate advertisements, and for our legal obligations. These parties can include:

1.    Our partner advertising firms who make use of personas for marketing campaign purposes but does not include the distribution and/or use of personal/sensitive data.

2.    Website operators for registered user data located within the content management system (CMS) database.

3.    Lawyers, auditors, or insurers who provide consultancy, banking, legal, insurance, and accounting services.

Database Providers

We make use of service providers to render functionality such as our Site, the Learning Management System, and the Student Information System. These service providers can be local, i.e. in the Republic of South Africa, the United States of America, or the European Union. These may include:

1.    Microsoft Azure

2.    Amazon Web Services

3.    MailChimp

4.    Sage Accpac Accounting

5.    OpenSIS

6.    Bitrix24

7.    Tawk.to

8.    Other Disclosures

Legally, we may also be required to share information with other service providing parties such as Public authorities who make lawful requests for the disclosure of information for meeting tax, security, and law enforcement requirements. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use or Student Terms and Conditions and other agreements; or to protect the rights, property, or safety of ICESA Matric Online, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. We might disclose your personal information to third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.

Personal Data Transfer Safeguards

We assure the transfer of data between parties that those endpoints conform to agreements that they have adequate safeguards in place and that they won’t transfer data to any third party until arrangements are verified.

Cookies

Cookies are used to personalise your visits to this site, keep track of your preferences and learn about the way you use the site. Typically, these contain two pieces of information: a site name and a unique user ID. All information these cookies collect is aggregated and anonymous. Cookies are essential to the effective operation of our website. Cookies make the interaction between you and the website faster and easier. Cookies may also be set by the website you are visiting (first-party cookies) or they may be set by other websites that run content on the page you are viewing (third-party cookies). We will generally collect information through the following types of cookies:

1.    Essential cookies – used for Intra Site tracking and continuity

2.    Preferences – storing preferences to enhance your experience like form details

3.    Statistics – web analytics to determine the popularity of our Site, e.g. Google Analytics

4.    Marketing – collects viewing interests and displays advertisements that are relevant to the visitor

Cookies enable IP address, device identifiers, login data, browser type, version, time-zone, location browser plugin types, versions, operating system, and platform statistics. You can opt-out of cookies as our Site should provide you with an upfront choice.

Legal Rights

Under the POPI Act, everyone has the right to privacy that includes protection against the unlawful collection, retention, dissemination, and use of personal information. According to the Rights of data subjects (POPI Act 4 of 2013 in the Government Gazette, 26 November 2013) chapter 2 paragraph 5, a person has the right to:

1.    Be notified that their data is being collected

2.    Their data has been accessed or acquired by an unauthorised person

3.    Know who holds their data

4.    Request correction, destruction/deletion of data

5.    Object (on reasonable grounds) relating to the processing of their data

 

Links & References to Us from Other Sites

Our Site contains links to other websites. You may also see links to our Site or information about us on third-party websites. If you follow a link to any of these websites or see information relating to us on those third-party websites, please note that these websites have their own privacy policies. We do not accept any responsibility or liability for these policies. This Privacy Policy only applies to our Site so when you access links to other websites, you should read their own privacy policies before continuing to browse them.

Changes to the Privacy Policy

We keep our Privacy Policy under regular review. If we change our Privacy Policy, we will post the changes on this page and place notices on other pages of the Site. We will make you aware of the information we collect and how we use it and, where appropriate, we will notify you by email.

Contact and Questions

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to operations@damelin-matric.co.za.